Shipping Policy

At Deals Haute Vex Store, we’re committed to delivering high-performance activewear as swiftly as we craft it. Our streamlined shipping and returns process reflects our athletic ethos—efficient, transparent, and designed to keep you moving.

Global Shipping That Matches Your Pace

Shipping Options

Choose the delivery speed that fits your training schedule:

1. Express Delivery: Premium carriers (DHL/FedEx) for when you need gear fast. Tracking included.
2. Economy Shipping: Cost-effective EMS service—free for orders over $50.

Our Performance-Driven Returns Policy

While we engineer our apparel to exceed expectations, we offer a 15-day satisfaction window for returns and exchanges.

3-Step Return Process

Step 1: Initiate Your Return

Email our Athlete Support Team at [email protected] within 15 days with:

• Order number
• Item details (name, size, color)
• Return reason
• Refund or exchange preference

Step 2: Ship Your Return

After approval:

1. Repackage items with original tags
2. Mark your Return Authorization Number clearly
3. Ship to our fulfillment center (address provided upon approval)

Note: Customers cover return shipping unless the return results from our error.

Step 3: Resolution

Upon receiving your return:

• Refunds: Processed in 3-5 business days to your original payment method (Visa, MasterCard, JCB, PayPal)
• Exchanges: Shipped within 5-7 business days with tracking
• International Refunds: May take 3-5 additional days to appear in your account

Special Circumstances

Defective Items

If you receive damaged goods (rare with our quality control):

1. Email [email protected] immediately with photos
2. We’ll arrange free return shipping
3. Receive an expedited replacement at no cost

Exchange Options

We gladly exchange for available sizes/colors. If your preferred item is out of stock, we’ll process a refund instead.

Our Performance Guarantee

We stand behind our gear’s durability. If you experience premature wear after the return window, email us—we’ll review case-by-case to keep you performing at your peak.

Policy last updated: [Insert Date]. We may update these terms to enhance your experience, with significant changes communicated via email or website announcement.