At Deals Haute Vex Store, we’re committed to serving performance-focused athletes worldwide with premium activewear and seamless shopping experiences. Below you’ll find answers to common questions about our products, shipping, returns and more.

Product Questions

What makes your activewear different from other brands?
Our performance wear is specially designed for serious athletes who demand both functionality and style. We use moisture-wicking technical fabrics that keep you dry during intense workouts, with attention to details like flat seams and ergonomic designs that move with your body.
How do I choose the right size for my baselayer or leggings?
Each product page includes detailed size charts with measurements in both inches and centimeters. For compression wear, we recommend your usual size for performance fit, or size up if you prefer a more relaxed feel. Our Sports Bras are designed with adjustable straps for customizable support.
Do you offer complete workout sets?
Absolutely! We frequently curate matching sets of tops/bottoms or baselayer/jacket combinations. These are perfect for achieving Free Global Shipping (orders over $50) while maintaining a coordinated athletic look.

Shipping & Delivery

What shipping options do you offer?
We provide two performance-driven options:

âš¡ Standard Express ($12.95): 10-15 day delivery via DHL/FedEx with real-time tracking – ideal when you need gear quickly.
💰 Free Global Shipping: 15-25 day delivery via EMS for orders over $50 – perfect for building your seasonal wardrobe.
How long does order processing take?
All orders are processed within 1-2 business days from our Sacramento warehouse. Orders placed before 12PM PST ship same day (Monday-Friday). Weekend orders process the next business day.
Which countries do you ship to?
We ship globally except some Asian and remote areas due to logistical constraints. At checkout, simply enter your address to confirm availability.
How can I track my order?
You’ll receive a tracking link via email once your package ships. For Standard Express, use the carrier’s website for real-time updates. EMS tracking may take 3-5 days to activate after shipment.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from delivery date. Items must be unworn, unwashed, with tags attached in original packaging. Returns are processed to your original payment method within 5-7 business days after we receive the item.
How do I initiate a return?
Email [email protected] with your order number and reason for return. Our athlete-support team will provide return instructions. Note: Return shipping costs are the customer’s responsibility unless the item is defective.
What if my item arrives damaged or defective?
We take pride in our quality checks, but if something slips through, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free replacement or refund, including return shipping if needed.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details on our servers. PayPal transactions are handled entirely through their secure platform.
Do you offer any discounts for newsletter subscribers?
Yes! Our newsletter subscribers receive exclusive deals on complete outfits and early access to new collections. Sign up at the bottom of any page for maximum savings.

Technical Support

How should I care for my performance wear?
For best results: Machine wash cold with similar colors, avoid fabric softeners, hang dry or tumble dry low. This preserves moisture-wicking properties and extends garment life.
What if I have questions not answered here?
Our athlete-support team is ready to help! Email [email protected] and we’ll respond within 24 hours (weekdays). For fastest service, include your order number if applicable.

Performance Tip: Planning a big race or training cycle? Order your gear 3-4 weeks in advance to ensure delivery and allow time for exchanges if needed. Your dedication deserves perfectly fitting performance wear!